The Story Behind Concierge Orthopedics Physical Therapy: Care That Fits Your Life

 

Concierge Orthopedics Physical Therapy was founded on a simple but powerful idea: physical therapy care should fit into patients’ lives—not disrupt them.

 

When Dr. Kelli Chandler became a mother of two young children, she quickly realized how difficult it could be to attend appointments while balancing family responsibilities. Coordinating car seats, nap schedules, and daily routines made even accessing care feel overwhelming. From that experience, she recognized a larger problem: if getting physical therapy was this challenging for someone inside the healthcare system, it must be even harder for other patients.

 

 

Before founding her practice, Dr. Kelli Chandler worked in high-level, one-on-one movement-based environments, where patients received individualized attention and care that looked at the body as a whole. She saw firsthand the contrast with traditional clinic settings, where appointments were rushed, treatment plans were often limited by insurance, and patients left without fully understanding why their pain or dysfunction occurred.

 

Determined to create a better model, Dr. Kelli Chandler developed a concierge approach to physical therapy care—one that prioritizes time, attention, and thorough evaluation. This model allowed patients to receive meaningful, evidence-based care tailored to their individual needs, all while fitting seamlessly into daily life.

 

 

From the start, the mission of Concierge Orthopedics Physical Therapy has been clear: to provide individualized physical therapy care that addresses the root causes of dysfunction and adapts to real-life movement demands.

 

 

For the first six years, Dr. Kelli Chandler ran the practice as a solo provider, balancing patient care with family life and building a model based on quality and attention rather than volume. As the practice grew, it became clear that other physical therapists wanted to join her vision but often struggled with starting their own practices.

 

That’s when Dr. Shania Grode entered the story. Dr. Kelli connected with Dr. Shania through LinkedIn, recognizing her potential to help expand the practice while maintaining its integrity and patient-centered approach. Dr. Shania Grode joined the team, taking on roles that allowed her to grow from a new graduate into a recruiter and eventually into leadership, helping to create systems that supported multiple providers delivering care in the same high-quality, concierge model.

 

Through this partnership, Concierge Orthopedics evolved from a single-provider clinic into a robust network of empowered therapists, all following the same philosophy: care that is individualized, intentional, and adapted to each patient’s life. Patients could now access the same thoughtful care from multiple providers, while clinicians were supported with systems that allowed them to focus on patients rather than administrative burdens.

 

 

As the network grew, Dr. Kelli Chandler and Dr. Shania Grode established structured systems to ensure consistent, high-quality care across all providers. This allowed the practice to expand without losing the personal, patient-focused attention that set it apart from traditional clinics. Patients benefited from continuity, clarity, and results-oriented care, while therapists were empowered to practice with autonomy and integrity.

 

 

More than ten years later, the mission remains unchanged: to provide physical therapy care that is intentional, patient-centered, and designed to fit real life.  Concierge Orthopedics Physical Therapy continues to set a standard for care that is thorough, evidence-based, and focused on lasting results, now strengthened by a team of providers who share Dr. Kelli Chandler’s original vision.